So, creating a shipping price template is necessary for your eBay shop. A Shipping Policy is where you let your customers know important details about how you ship your goods if your business sells goods that get shipped to your customers. Here's how Kylie Cosmetics' Shipping Policy quickly and simply lets shoppers know which forms of payment are accepted. If you offer multiple international shipping options, you can list them in a table as well. If it takes too long for a customer to figure out how much you charge for shipping and generally how long an item will take to arrive, the customer will probably buy elsewhere and you'll be losing business. Please have your order confirmation email with you when you come. Some benefits are that people will be more likely to shop with you if you have a clear Shipping Policy in place since there won't be any questions about your shipping timeframes or processes. For example, a customer can quickly find out that 'Next Day' delivery costs $59.95. Where do I display my Shipping Policy? Every shipping policy is different and there is no one-size-fits-all approach. A shipping policy template to help you create your own. Our Shipping Policy template will get you started with a Shipping Policy document. Their main shipping page is designed around the needs of the majority of their customers in a simple two-part FAQ. In order to create the template, First, go to sellercloud dashboard. Click File → 2. select your company then select eBay settings. We will contact you via text message with the phone number you provided at checkout to notify you on the day of our arrival. Questions about shipping often come up as customers are browsing your product pages, making them another place to surface key aspects of your shipping policy. All orders are processed within X to X business days (excluding weekends and holidays) after receiving your order confirmation email. We offer international shipping to the following countries: [list of countries]. For example, if you cannot deliver to certain states, or to P.O. When you have a Shipping Policy, people will feel more comfortable shopping with you. Free local delivery is available for orders over $X within [area of coverage]. ), Payment Information (what payment forms are accepted), Shipping Restrictions (no shipping to P.O. , exchanges, and what your process is in the event of a lost or damaged order. When you’re anticipating shipping delays or a higher volume of orders, one of the most effective ways to be transparent with customers is by communicating this through your website announcement bar. Start a business selling in-demand products, Find a niche or business idea and get started, Practical steps for starting a business from scratch, Everything you need to know about selling t-shirts, Sell customized products without holding inventory, Learn about the dropshipping industry and how it works, Get inspired and launch your own business. Many online stores reserve their website banner for high-priority shipping-related information, such as shipping price incentives, disclaimers about potential delays, or alternative shipping options like local delivery. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution. We accept returns up to X days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Providing an easily accessible Policy that has clear information on your policies can help you gain and retain customers. MakerBot adds a section titled "International Shipments" within its Shipping Policy. To make sure that a customer is aware of what this shipping option actually means for them, the explanation of 'Next Day' states that the item will be delivered: "the next business day after an order has shipped." 2. Here's how Revzilla breaks down this information. The following are all important points to include in a thorough Shipping Policy: If you're looking for the template, download the Shipping Policy Template as PDF file or download the Shipping Policy Template as DOCX. These local options each come with their own unique set of steps that must be clearly communicated to ensure a smooth customer experience. It's free. Some carriers have limitations around shipping to P.O. In some cases, such as if your products are frequently purchased as a gift or for an event, delivery timelines need to be made especially clear for the customer. boxes, no shipping of certain goods, etc. While not always necessary, you can label your shipping options to include your delivery times, making it easier for customers to select the correct option for them. Step 2. This policy should inform customers about the following: Having a Shipping Policy is important for managing expectations of your customers because: It also makes them aware of different options that are available. A Shipping Policy isn't to be confused with a Return/Refund Policy. Summarize your return policy here and link out to your full return policy page if you have one. This might be especially useful if you offer delivery timelines that are longer than a week and want to reduce the number of customers who reach out asking about their orders. You can list out the ZIP/postal codes you service and/or consider embedding a map here so customers can easily see if they are within your local delivery range. What are the benefits of having a Shipping Policy? Looking at the Michael's Shipping Policy again you'll notice that restrictions are listed, including that orders cannot be shipped to P.O. While this kind of policy isn't required by law, it's definitely recommended by e-commerce best practices. ), Prices of shipping and methods of shipping available (standard, express, overnight, etc. What clauses should every Shipping Policy include? You’ll start receiving free tips and resources soon. A well-thought-out shipping policy not only helps you proactively set the right expectations around shipping times and costs, but it also becomes an asset whenever customers come with questions about their orders. In mobile apps, you can include a link to your Shipping Policy in a menu where you include other legal policy links, such as an "About" or "Legal" menu. For multiple shipping options, you can list carrier options, prices, and delivery times in a table. However, in most cases, a link in your footer should suffice. 8 to 20 days) for international shipping since expectations can vary greatly depending on the destination.

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